Return/Cancellation Policy

We do not accept return, exchange and cancellation of orders placed. However if the return is due to damage or defect, customer can place return. 

Return on tampered and damaged package

i) If the package is received in tampered or damaged condition kindly refuse to accept the package.

ii) Report the issue immediately to info@almithra.in mentioning the order ID and photo proof of the same.

iii) A replacement of the same product will be issued at no additional cost if available in stock.

iv)  If the stock is unavailable we will issue a coupon with 90 days validity. Customer can use the coupon to buy the same product or any other product from our website.

v) Almithra will not be held responsible for damages if a tampered package has been accepted by the customer.

Return on damaged or defective product.

i) Damage or defective product return requests not intimated within 24 hours will not be accepted.

ii) Returns will be accepted only if we find the defect to be genuine and Almithra holds the final discretion for Returns. All returns should be acknowledged by us via mail.

iii)  Shipping of the defective product should be done by the customer only after receiving “Acceptance of Return” acknowledgement from us. Shipping cost of Rs 120 within Tamil nadu and Rs 150 within India will be credited within 7 business days from date of receipt of return.

iv)  Full opening video from opening of the package until it’s checked for quality is mandatory to claim return for damage or defect. It’s advisable to restrict unboxing video to 2 minutes.

v) We do not accept returns for colour mismatch due to picture resolutions discrepancies.

vi)  Most of our products are hand crafted, irregularities of block printing, over lapping of designs, misprints and dye stains is not a defect and is a part of aesthetics of hand crafted handloom products.

v) The products should be unused and unwashed, with the original packaging and original tags in place, else will not be accepted.

vi)  Once “Acceptance of Return” has been acknowledged, we will issue a coupon with 90 days validity. Customer can use the coupon to buy the same product or any other product from our website.

Returns not accepted on discount and offer.

i) Products bought during sale, or with special discount coupons, time specific gift vouchers or during any other promotional discounts are not eligible for returns or exchange.